Frequently Asked Questions:
How long do they take to make?
- The current processing time is between 3-5 business days (Some customized orders may take longer depending on the request)
- Shipping & Handling takes between 1-3 Weeks Internationally (During holidays, 4+ Weeks) Domestic Shipping takes 2-5 Business Days. You will receive an email confirmation with the tracking information once the item is packaged and on its way to you.
Estimated SHIPPING TIME for Standard Shipping:
- to USA is around 8-21 days
- to Europe is around 8-15 days
- to Australia is around 10-25 days
- to Canada is around 7-21 days
- 1-3 business days
How do I order the design I want?
- Once you enter The Collection Page, click on the image that you like. Choose the Single/Set Category to decide on which pieces you'd like or a gift set. Next, choose the color, size and style that you like, quantity, and add to cart. For any special requests, color changes, add ons, etc. please add it to your notes in your cart before you check out.
- Absolutely, we love custom orders! Since each item is custom made once you have placed your order you can request your preference of color(s) or if you already have an item you would like embellished or would like a design not shown/offered please use the notes section before you check out to inquire about your request and a price quote.
Will I get the exact design of the one pictured in the photo?
- We do our best to create the exact style that you want. No order is exactly identical as pictures and these items are all hand-made and customized by request.
What sizes do you carry and can my older toddler use your pacifiers?
- Our pacifier sizes range from 0-6 months, 6-12 months and 12-18 months
What pacifier brands do you use?
- We work with Avent and Nuk
How do I clean & care for my pacifier?
- Pacifiers & Pacifier Clips are dishwasher safe – Bottles are dishwasher safe as well, however refrain from putting the crystalized cap in the dishwasher – Hand wash the bottle caps, pacifier holders & bling Avent pacifiers with warm soapy water.
Will the crystals easily fall off or detach?
- For the Nuk pacifiers and pacifier clips they are of the HIGHEST quality, strongly attached & we use non-toxic glue. The crystals will not fall off even if put in the dishwasher or boiling water. However, the Bling Avent pacifiers, Bottles & pacifier cases which are crystalized are to only be hand-washed in warm soapy water. Once the baby is able to throw, chew or damage the product, there is a chance that a crystal may detach. All items are delicate and should be handled with care. Adult supervision is required.
- DISCLAIMER: Our Pacifiers and Baby Accessories are novelty items. Crystals and other decorations on the product may detach and pose a choking risk. NEVER leave your child unattended with our items. The customer agrees that the use of the product is entirely at the customer's own risk. Liability in regards to the use of this product lies on the buyer. Sugar Plum Avenue is not responsible for any risks and any lost/stolen items.
Do you accept refunds/exchanges?
- Yes. If there is an error on our part or a rare defect, we will exchange/refund your item. If you have any questions, please don’t hesitate to contact us. We will do our best to accommodate you.
- Just contact us within: 3 days of delivery
- Ship items back to us within: 7 days of delivery (customer pays for return shipping fees)
- Request a cancellation within: 12 hours of purchase
- Conditions of Returns: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.